"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."
Emotional intelligence has been called “soft skills” but it delivers very Solid bottom-line benefits. It helps leaders perform to the best of their abilities gain the greatest levels of engagement and commitment from their Team.
This translates into -
Greater customer satisfaction.
Corporate Culture: Convert it to Autopilot for success
Gallup findings indicate-
Almost Three-fourth of the workforce is disengaged.
Leaders who use their emotional resources to foster "engagement" (a sense of caring and commitment) deliver significant bottom-line results.
Teams with higher engagement are:
50% more likely to have lower employee turnover.
56% more likely to have higher-than-average customer loyalty.
38% more likely to have above-average productivity.
27% more likely to report higher profitability.